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Order Information Money Back Guarantee Refund or exchange if you are not happy with your item(s). Just return them for refund or exchange. Payment Methods We accept MasterCard, Visa, and personal checks. (We must receive your check prior to shipping.) Shipping and Handling Shipping and handling charges are based on the total purchase price of your order. They are calculated as follows: $0.00 to $20.00 $4.95 $20.01 to $30.00 $5.95 $30.01 to $40.00 $7.50 $40.01 to $50.00 $8.98 $50.01 to $75.00 $11.25 $75.01 to $100.00 $12.98 $100.01 to $150.00 $15.75 $150.01 to $200.00 $17.50 $200.01 to $300.00 $18.95 Over $300.01 $21.95 Alaska, Hawaii and outside continental US : Please ask about rates. Orders will be shipped to you within five (5) business days for all items in stock. Extra shipping and handling charges will be applied to orders that need to be shipped in partial shipments due to backorders. (You will be notified by e-mail for those items not in stock to determine whether you wish to receive partial shipments and backorder the items, or if you wish to have the entire order held.) In these cases, shipping and handling charges will be calculated at the rates listed above for each partial shipment at the time of shipping and may differ slightly from the amount of shipping and handling that is shown on your invoice after completing your online order. All orders are shipped either via United States Postal Service, UPS, or Fed Ex within the 48 contiguous United States. Shipments to Alaska, Hawaii, US territories and countries other than the United States will most likely require additional charges. We insure all shipments. If you receive damaged merchandise, please notify us immediately or contact your delivery carrier directly. Order Status Upon completion of your order through our secure checkout process, you will receive a verification e-mail message confirming your order if you supply a valid e-mail address. You will also receive an e-mail message notifying you when your order ships. Return Policy All merchandise is returnable for a refund (not including any shipping charges) within 30 days of delivery if you are not satisfied with your purchase. Clothing items must be unworn. If you discover that you need a different size, you should reorder that item as soon as possible because availability may be limited. All returns should be insured by the customer to protect himself or herself. Prices Prices are subject to change without notice. Secure Shopping The Clothes Horse uses a secure server for your convenience and peace of mind while ordering from us. A secure server is a computer specifically set up to send and receive encrypted information over the Internet, which prevents the information from being viewed. Once you start the checkout process, your browser will go into secure mode, and the information, which you transmit, will be encrypted and kept safe and confidential. Special Orders The Clothes Horse can provide special orders and custom logos for you. Please contact us with as much information as possible about your needs. We will do our best to supply you. Please e-mail the information to BuyIt@theclotheshorse.net | HOME | ABOUT US | FAQ | CONTACT US | ORDER INFO | GUESTBOOK | EVENTS | The Clothes Horse * 1411 Hubbard RD * Yakima, WA 98903 (509) 966-2250 * buyit@theclotheshorse.net Designs and site are Copyright © 2002 by Clothes Horse