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Refund or exchange if you are not happy with your item(s). Just return them for refund or exchange.

Frequently Asked Questions

Do you have a catalog you can send?

No, I'm sorry we do not have a catalog. Because the garments change frequently, a paper catalog is not feasible to produce and distribute.

Why are some of my ordered garments ending up unavailable?

Because we pride our selves on providing unique designs and garments, we often limit the quantities of any single item that we produce. In our niche market, it allows individuals to have a garment that only a few others have.

Are items on your web site ever marked down?

Traditionally we have not marked down our merchandise as we stock such limited quantities that we seldom have "left over" stock. However, we may choose to offer specials in the future as the business grows.

Is it ok to return this garment?

Of course, we'll take back any item that does not fit or that is not satisfactory.

Do you have a toll free number?

Yes, it is (877) 257-4677. However we are a small company and do not have a dedicated person for taking phone orders or calls. If no one is available, please leave a message. We will do our best to return your call as soon as possible.

I'm not comfortable placing online orders even through your site is secure. Can I call in an order?

We will work with you any way that you are comfortable. Feel free to call us at The Clothes Horse, (877) 257-4677 or (509) 966-2250. We are in the Pacific Time Zone. You may also fax a message to us at
(509) 966-2250.

Can I email an order?

Please remember that email is not secure, and you should not transmit your credit card information that way. You are welcome to ask questions via email, however at BuyIt@theclotheshorse.net.

Do you ship outside the United States?

We do ship to other countries. It does necessitate additional freight charges. We need to receive an actual order to know what weight we would be calculating the charges on, but you can cancel the order if you feel the shipping charges are more than you wish to pay.
 

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The Clothes Horse * 1411 Hubbard RD * Yakima, WA 98903
(509) 966-2250 * buyit@theclotheshorse.net
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