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Frequently
Asked Questions
Do you have a catalog you can
send?
No, I'm sorry we do not have a
catalog. Because the garments change frequently, a paper
catalog is not feasible to produce and distribute.
Why are some of my ordered garments
ending up unavailable?
Because we pride our selves on
providing unique designs and garments, we often limit the
quantities of any single item that we produce. In our
niche market, it allows individuals to have a garment
that only a few others have.
Are items on your web site ever marked
down?
Traditionally we have not marked
down our merchandise as we stock such limited quantities
that we seldom have "left over" stock. However, we may
choose to offer specials in the future as the business
grows.
Is it ok to return this
garment?
Of course, we'll take back any
item that does not fit or that is not
satisfactory.
Do you have a toll free
number?
Yes, it is (877) 257-4677.
However we are a small company and do not have a
dedicated person for taking phone orders or calls. If no
one is available, please leave a message. We will do our
best to return your call as soon as possible.
I'm not comfortable placing online
orders even through your site is secure. Can I call in an
order?
We will work with you any way
that you are comfortable. Feel free to call us at The
Clothes Horse, (877) 257-4677 or (509) 966-2250. We are
in the Pacific Time Zone. You may also fax a message to
us at
(509) 966-2250.
Can I email an order?
Please remember that email is
not secure, and you should not transmit your credit card
information that way. You are welcome to ask questions
via email, however at BuyIt@theclotheshorse.net.
Do you ship outside the United
States?
We do ship to other countries.
It does necessitate additional freight charges. We need
to receive an actual order to know what weight we would
be calculating the charges on, but you can cancel the
order if you feel the shipping charges are more than you
wish to pay.
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